PATIENT PORTAL

We are pleased to offer online patient services through our Patient Portal. Once you register, you will have electronic access to our practice and be able to:

  • Request an appointment and view upcoming appointments
  • Request medication renewals
  • Request changes to your medical history
  • Request changes to your demographic information
  • View documentation sent by your urologist such as education material and lab results

We are excited about our Patient Portal and hope you will register and start taking advantage of these great features! Contact our office to request access, or simply make our staff aware at your next appointment. Provide our office with your personal email address, and we will send you an email with your Patient Portal Welcome Letter. This letter will contain your temporary password to access the Patient Portal.

Request an Appointment
Request a Prescription
View Your Lab and Test Results
Securely Message Your Doctor Directly
Access Your Patient Portal Today

Provide our office with your personal email address, and we will send you an email with your Patient Portal Welcome Letter. This letter will contain your temporary password to access the Patient Portal.


Your Guide to Secure Communication


Why use a Patient Portal to communicate with Asheville Urological Associates, Inc.?

Patient Portal communication has a number of advantages over other types of communication. It is fast, convenient, and efficient. It also works well for many of the questions, requests, or messages you may have for our practice, such as prescription refill requests, appointment scheduling and non‐urgent medical questions.

This guide will help answer some of your questions about this new service. If you still have questions after reading this, please talk with your physician or any of our team members. Once you have read through and agree with the following guidelines and would like to use secure messaging, please ask one of our team members to sign you up. Once you provide your email address and verbal authorization, a team member will print your personal Patient Portal Welcome Letter. Your Patient Portal Welcome Letter will contain your temporary password to access the Patient Portal. (Welcome Letters are given only to the patient face to face for security purposes).

What types of communication are appropriate for the Patient Portal?

Types of requests or messages are appropriate for secure e‐mail:

  • Prescription refill requests
  • Appointment scheduling
  • Non‐urgent medical advice
  • Non‐urgent medical follow‐up (including some types of test results)
  • Non‐urgent medical correspondence
  • Billing/insurance questions

What should I know about Patient Portal communication?

The most important thing you should know is we cannot guarantee the confidentiality of exchanges. While the security of e‐mail is comparable to other types of communication (such as phone calls), there are some special issues with e‐mail.

  • If your e‐mail address is through your employer, your employer may own all e‐mails sent to that address
  • If your e‐mail is a family address, other family members may see your messages
  • If you use an internet service provider, there is a small risk that messages may be intercepted by others

You should also know that Patient Portal messages you send to your physician may be read by designated staff in our practice. Like phone calls, Patient Portal messages may be screened by office staff before being routed to the appropriate person for a response. Copies of your Patient Portal messages may be placed in your medical record.

While many subjects are appropriate for e‐mail communication, it is ultimately a decision between you and your clinician.

Subjects that are NEVER appropriate for e‐mail:

  • Any urgent medical problem or emergency
  • Mental health issues
  • Drug and alcohol problems
  • HIV and other sexually transmitted diseases
  • Work‐related injuries and disability

Please keep in mind that although secure e‐mail can be a very effective tool, it is not a substitute for a physical exam by your physician. Please call the office if you feel you need to see your physician.

How are messages delivered through the Patient Portal?

When something new is added to your Patient Portal, you will receive an email that simply tells you that you have updates waiting for you in the portal. The reminder emails will always include a link to the Patient Portal for quick access. The email message will not contain any confidential information, and the new message to your Patient Portal can only be accessed by using your designated email address and password.

How long will it take before I receive a Patient Portal response?

Every effort will be made to respond to our Patient Portal question or message by the next business day. You should not expect to receive a response on weekends or holidays or any other time the office may be closed.



Home Providers Staff News Services Patient Portal Patient Info Patient Forms Contact Us Patient Portal Login
1 Doctors Park  •  Asheville, NC 28801          828-253-5314
Copyright © 2018 Asheville Urological Associates. All Rights Reserved.